Shipping policy
We provide DHL/FedEx Express Sevice delivery company.
Note: Please note that we consider business days as Monday-Friday.
Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 1-3 business days of order confirmation/payment. (This means that the processing time is 1-3 business days after your payment. Weekends and fixed holidays are not included.)
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Shipping Time
| Destinations | Estimated Delivery Time | Shipping Cost | Courier |
| US (48 Lower States) | 3-5 business days |
Free Shipping | DHL / FedEx Express |
Note1:Custom product shipping times may vary. For specific shipping details, please contact us at 910-832-1285 or email us at [email protected].
Note2: We deliver to Continental areas. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions.
Note3:Shipping not available to
- P.O. Boxes
- APO Addresses
- Military District
Total Delivery Time = Processing Time + Shipping Time
Order Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 24 to 48 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email [email protected], we will check the situation with the transportation company in time. Thanks for your understanding and support.
Shipping Changes
NO CHARGE for changing the address BEFORE we provide you the tracking number.
$20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on DHL/Fedex express.
$50 WILL BE CHARGED to cancel the order after the package has already shipped.
$50 WILL BE CHARGED if the customer does not accept the package or the package is undelivered.
$50 WILL BE CHARGED if the package has already been delivered to the original address successfully.
Kindly Notes:
1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
Email: [email protected]