Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 7 days from the receipt of the item, we will process your return/exchange request.

Any request after 7 days will not be honored. Please make sure to contact us by telphone 910-832-1285 or email [email protected] at first.

Return & Exchange Conditions

Items returned without authorization will not be accepted.

Items must be returned within 7 days after you receive them.

All items must be in the same condition that you received it, unworn or usage less than 2 hours, with all accessories, and in its original packaging.

When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

Damage/Lost caused by customers is non-refundable.

General Return Process

Initiate a return: Please email us at [email protected] with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 1 business day.

Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.

Refund or exchange: when we receive your return/exchange, we will inspect the item within 1 working day and then provide a replacement for an exchange or issue a refund.

Return Charge

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;

If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

No restocking fee to be charged to the consumers for the return of a product.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 1-2 working days.

If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.

Once the order is shipped out, order cancellation will deduct the freight.

Email: [email protected]